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Privacy Policy
Introduction
Hello!
Thank you for being
interested in the Privacy Policy of SOPHARMA AD– a leading
pharmaceutical company in Bulgaria, with ratified positions on the market of
the high quality medicinal products. By this document we aim at informing you
additionally and explaining what personal data we collect, why we collect them
and whom from our trusted partners and administrative and regulatory
authorities we share this information with. We also aim at informing you about
your rights about how you could have access to, alter or erase your personal
data.
SOPHARMA AD protects the
collected personal data from groundless use and exercises monitoring over their
processing.
If you seek more information about SOPHARMA AD, you may visit our
web site www.sopharma.bg.
Basic concepts
“Personal data” within
the meaning of this Policy are data provided by users/customers of SOPHARMA AD
in connection with: 1) registration and use
of the web sites and/or the online applications held and administered by
Sopharma AD, 2) supply of alerts for
adverse drug reactions, 3) assessment of the
risk of the alerts supplied, 4) answers to requests, enquiries and comments with regard to products of SOPHARMA AD, as well as campaigns, initiatives or other events organized, supported or financed by SOPHARMA AD.
“Processing of personal data” of a user shall be each operation with
data of the user, inclusive of
collection, recording, organization, storage, alteration, disclosure of customer’s information, provision of access, making references and extracts, use, rе-direction, connection, closure down, erasure or destruction of user’s data or several of
the operations enumerated hereinabove, regardless of the manner, which they are
performed in or of the means used.
What your personal data do we
process?
Through our web site and / or online applications we process the
following personal data about you:
-
Name: First name, father’s name and
surname;
-
Contacts: Electronic mail, address and telephone;
What grounds do we process your
personal data on?
We process your data when you have voluntarily presented them to us at
your registration on our web site and / or online application or at the supply
of an alert, enquiry and so on, as well as aimed
at our being able to fulfill our legal obligations as a licensed manufacturer
of medicinal products and providing you with the best servicing and flawless
access to information about our products.
What objectives shall we use your
data for?
The personal data we collect
from you shall be used only for the objectives which it was announced they
shall be collected for and/or in compliance with the requirements of the
applicable legislation.
The personal data presented by
you shall be used for the purposes of administration of the service, inclusive
of but not limited to for the objectives of:
-
Registration
and use of the web sites and/or the online applications held and administered
by Sopharma AD,
-
Supply
of alerts for adverse drug reactions,
-
Assessment
of the risk of the supplied alerts or
-
Answers
to requests, enquiries and comments with regard to products of SOPHARMA AD, as
well as campaigns, initiatives or other events organized, supported or financed
by SOPHARMA AD.
We would also like to improve
the service we render to you through the receipt of information on your part.
To attain this objective when you enter our site you shall be asked to provide
or refuse to provide your consent that we preserve cookies on your device. You
may find detailed information in the Cookies Policy.
Who has access to your
information?
SOPHARMA
AD is a controller of your personal data and in the capacity of such it
shall not sell your data to third parties, inclusive of for marketing purposes.
SOPHARMA AD respects and keeps the confidentiality of your
personal data.
With observation of the legal requirements or in event
of consent provided by you it is possible that SOPHARMA AD should disclose your personal data to third parties
which are personal data processors or independent controllers.
The personal data
processors are third parties which may use your personal data only in the
manner defined in the Agreement between Sopharma AD and them, for the
purposes indicated in this Policy. They shall not share your
personal data with any organization whatsoever except us. They shall store your
information in a secure manner and a period we have preliminarily set up for
them.
The persons whom we share information with are:
-
Providers
of services. With
technical maintenance of information systems and operational maintenance of our
activities it is possible that SOPHARMA AD should disclose personal data. Similar disclosure of
data shall be made only with the availability of a well-grounded reason for
this and on the grounds of an agreement in writing with the recipients to
provide adequate level of protection.
-
Other
companies in the Group of Sopharma AD on the grounds of our legitimate interest related
to the internal administrative objectives of the Group (for instance management
of IT infrastructure), as well as with a view to the
fulfillment of legal obligations in connection with accountancy.
-
Regulatory
administrative authorities receiving the information on the grounds of legal
powers to require and receive such information as well as other state
authorities in the events anticipated by the law in connection with the
fulfillment of legal obligations or in relation to judicial proceedings.
As we mentioned hereinabove, in event that you provide us with your
consent, we shall share information with our partner Google, which process it for analytical objectives as well as
the tags of pixels and other Internet markings, which let us understand better
the behavior of the users, calculate and segment the user traffic, measure
conversions on our Web sites as well as retarget (remarket) advertisements. You
may find detailed information in the Cookies Policy.
What period we store your
personal data for?
We shall store your
information whilst your account is active, you have active interrelations with
us, or whilst you need our services. Your data shall be stored up to the
expiration of the statutorily established terms for storage of information for
the purposes of regulatory surveillance by the competent state authorities.
We shall store and use
your information as needed for the purposes of fulfillment of our legal
obligation or for settlement of disputes arisen.
When we have received
the data with your consent and it is withdrawn, your personal data shall be
erased from the systems of SOPHARMA AD within a term of 30 days except in the
events when for us there is a statutory obligation for the storage of your data
for legally established regulatory purposes. We shall duly inform you about
this within the framework of the 30-day
term from the submission of the request for withdrawal of consent, as well as
about your specific rights and terms, after which you may require erasure of
your data, respectively about our counter obligations to erase them after the
expiration of these terms. The term of 30 days shall commence
to elapse from the date of the identification of the person who declared
withdrawal of consent in conformity with the approved channels for
communication with SOPHARMA AD.
Your rights with regard to your
personal data
You have control over your personal data you share with us.
We may contact you for marketing purposes, in event that you accept this
possibility through your consent at registration or after an alteration of your
preferences in the settings of your profile, as well as in fulfillment of our
specific obligations. Please have in mind that at contact for marketing
purposes it shall be needed that we should remember your choice, aimed at not
establishing a contact with you on the occasion of marketing activity, in event that you do not wish so. You also have the right to withdraw your consent for
the use of your data for marketing objectives at any time. You may find detailed information here and in the
Cookies Policy.
After registration you may alter your preferences in the user profile
itself.
For the purposes of protection of your personal data we may turn to you
to verify the data contained in our systems and if needed, to rectify them or to confirm the authenticity of the data. Rectification of collected data shall also be made on
the grounds of data from independent public official registers and other
reliable sources.
After use of services provided by SOPHARMA AD, you may declare an alteration in your data in
conformity with the communication channels at any time.
You have the
following rights with regard to your personal data processed by SOPHARMA AD:
1.
To
receive access to your personal data which SOPHARMA AD processes and to
receive a copy of them;
2.
In
event of incompleteness or inaccuracy in the data which SOPHARMA AD
processes, your personal data
should be rectified;
3.
To
request that your data should be erased when the conditions for that are
available for that. Such events are if the objective has been attained, which the data are
collected for; you
have withdrawn your consent when the processing is based on consent and
there are no other legal grounds for processing; your data are processed not in
conformity with the law and so on;
4.
In
the events stipulated by the law you could request that the processing of your
personal data should be restricted;
5.
In
the events when your data are processed on the grounds of legitimate interest
(enumerated hereinabove, in this notification), you may object to the processing
of your personal data on these grounds;
6.
To
exercise your right of portability of the data and request that your data
should be provided in a structured, generally used and machine-readable format;
7.
To
withdraw the consent provided by you when the processing of your personal data
is based on consent.
We do our best to keep your data
topical. Regardless of that, if you notice erroneous data or other
irregularities, you may rectify, update, alter, erase of deactivate them getting
in touch with us on personaldata@sopharma.bg We shall answer your
request as soon as possible and not later than 30 days from its receipt.
You are also entitled to submit
a complaint to the Commission for Personal Data Protection when the relevant
prerequisites for the purpose are available at hand.
How do we protect your personal
data?
The security of your
data is of significance for us. When you provide data, we shall undertake steps
and shall make maximal efforts to guarantee that it is securely treated in our
systems.
We introduced reasonable procedures which should help you for the
preservation of the information and the restriction of the access to your
personal data only to those employees who need access to fulfill their
obligations.
Links
The web
sites of SOPHARMA
AD contain
links to other web sites. We do not
bear any responsibility for the contents or the communications for
confidentiality of any of these sites. If you
provide personal information on any of these sites, your information shall be
managed with regard to their privacy policies. We recommend you carefully to
read the communications for privacy of each Web site you visit.
Amendments in this Policy
We latest
updated this Policy on 23 May 2018 and shall continuously renew it. We expect to make
substantial amendments in this Policy on and after 25 May 2018 as a result
of the entering into force General Data Protection Regulation (GDPR) and the amendments in the Personal Data Protection Act.
How to contact us?
In event
that this Policy does not answer your questions or you have another enquiry,
please, contact us directly or get in touch with our personal data protection
official: Law Firm
Ernst and Young. You
may do that at the following address: city
of Sofia, zip
code 1220, 16,
Iliensko Shose Street or at electronic mail: personaldata@sopharma.bg
